Innovation

Financial innovation is seen as having worsened the financial crisis. But there are many other instances where it has brought huge benefits to consumers and developing economies. How can banks align financial innovation with customer needs and expectations?

Sn Topic
1 Analysis of the Global Retail Banking Survey

Banks in developing markets benefit from a higher level of customer trust than those in established markets hit harder by the financial crisis. Some emerging economies, such as Kenya, offer examples of innovative approaches to winning customer loyalty and how this affects consumer behavior.

More
2 Financial Innovation

Financial innovation is seen as having worsened the financial crisis. But there are many other instances where it has brought huge benefits to consumers and developing economies. How can banks align financial innovation with customer needs and expectations?

More
3 Transparency and Innovation

Banks are experimenting with new ways to reach and keep customers. One key to success: Understanding when customers’ desire a technological solution versus a personal touch.

More
4 Growth in Emerging Markets

Some emerging markets have made greater economic progress than others. Understanding what role financial innovation has played in advancing prosperity in regions, such as Taiwan, could help spur growth in more slowly developing areas like Africa.

More